The customer agrees to purchase goods and services in accordance with the order confirmation, which shall be governed by the following Terms & Conditions

 

Order Booking:
All orders must be placed online at www.fcomindia.com to ensure real-time tracking and seamless payment processing.
Orders not placed online may not be prioritized.
In exceptional situations—such as product unavailability—manual orders may be processed upon mutual agreement and an advance payment of ₹350. In such cases, it is understood that the customer has read and agreed to the Terms & Conditions.

Pricing & Payment Terms :
All prices shared via the website, phone, or WhatsApp are indicative. Final pricing is confirmed after garment inspection or design finalization. At the time of booking, customers must pay either a 40% advance or the full amount. For orders below ₹350, full payment is mandatory. Balance payment (if any) must be made before final delivery. No exceptions. Prices may vary based on sourcing changes or mutually agreed design modifications. FCOM reserves the right to correct any typographical, clerical, or other errors in quotations or documents without liability.
GST invoice is generated online for every booked order and can be downloaded or printed from customer log in. If changes are made, a revised invoice can be requested for which is generated from the backend and shared.

Turn around time and Order Delivery:
Standard delivery is 7–10 working days for regular orders, counted from the time design confirmation is received. Smaller alterations can be delivered in 3–4 working days, depending on team availability and workload. Timelines may vary based on design complexity, styling inputs, or sourcing needs. Any deviation in timeline would be communicated.

Express Delivery (Subject to availability)
Custom stitching: 48–72 hours at ₹199 extra per piece and Alterations/repairs: Within 48 hours at ₹149 extra per piece.
Express delivery is not available for dyeing, darning, or orders involving sourcing.

Order Delivery: Strictly after the complete payment
At the time of drop off or collecting the finished product, customers must present Order ID generated during online booking or Invoice copy (Pink) or WhatsApp or email confirmation related to the order.

Unclaimed Orders : Garments not collected within 30 days of the delivery date will no longer be FCOM’s responsibility. No claims will be accepted after this period.

Order Cancellation:
Orders can be cancelled and advances refunded only if the home visit has not been scheduled or work has not started (for store visits), which is generally within 48hrs of order placing. Refunds, if mutually agreed upon with valid reasons, will be processed after receiving an email at customercare@fcomindia.com which would take about 10-15days.

Non-Satisfactory Outcomes:
Customers must report any alteration issues within 7 days of delivery via WhatsApp or email at customercare@fcomindia.com. Requests after 7 days will be treated as a new order. If there is a deviation from the measurements or design in the order form, FCOM will correct, alter, or restyle the garment at no extra cost—if reported within the 7-day window. Any additions or changes not mentioned in the original order form will be chargeable.

Embroidery: Once the sample is approved, no design changes will be accepted.
Dyeing & Darning: Not eligible for credit notes or refunds.

When Corrections Are Not Possible: (No Refund or Replacement – Only Credit Note)
If it is mutually agreed between the customer, designer, and manager—with supporting photos and measurements—that corrections are not possible, a credit note will be issued for the service charges paid in advance. Visiting charges, pick-up and drop charges, express delivery charges, and GST are non-refundable. For fabric-related issues, a credit note will be issued only upon submission of valid proof of purchase (e.g., a bill from the brand). For alterations, up to 20% of the garment’s billed or market value—based on the brand or similar brand—will be issued as a credit note. In both cases, the unsatisfactory stitched garment will remain with the company.

Credit Note Validity : All credit notes issued are valid for 1 year from the date of issue.